What is Aurora teleQ?
Aurora teleQ is software for call-back management and contact handling, used mainly in healthcare such as GP practices and care institutions. Instead of waiting in a queue, patients can leave a call-back request, which the system schedules and distributes across available staff.
By connecting Aurora teleQ to Cloud Group's cloud telephony, you bring your call-back management and your telephony together in one place. Calls and call-back requests are handled smoothly, pressure on your lines drops, and your staff can call patients back in a structured, timely way. You improve reachability and give every patient a smooth, caring follow-up.
