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ConnectWise
Software integration

ConnectWise

Connect your ConnectWise PSA/RMM platform to Cloud Group's cloud telephony and give your support team context on every call.

What is ConnectWise?

ConnectWise is a PSA and RMM platform that lets IT service providers and managed service providers manage clients, tickets and infrastructure in one central place. MSPs use ConnectWise every day to streamline their service processes and meet SLAs.

By connecting ConnectWise to Cloud Group's cloud telephony, you bring your communication and your service data together. Your technicians see which client is calling before they pick up, can dial out straight from ConnectWise, and never have to log calls twice. You resolve requests faster and give every client a professional experience.

What does this integration deliver?

Client and ticket on every call

Incoming numbers are automatically recognised and matched to your ConnectWise clients, so you instantly know who is calling and which ticket it relates to.

Dial from your PSA

Start calls directly from ConnectWise. No more retyping numbers and faster response to support requests.

Automatic ticket logging

Every conversation is logged against the right client or ticket, so your team always has a complete service overview.

Request this integration

Contact your account manager to activate ConnectWise for your organization.

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