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Datto Autotask
Software integration

Datto Autotask

Connect your Datto Autotask PSA to Cloud Group's cloud telephony and give your service team context on every call.

What is Datto Autotask?

Datto Autotask is a PSA platform that lets managed service providers manage their clients, tickets, contracts and invoicing in one central place. MSPs use Autotask to streamline their service delivery and meet SLAs.

By connecting Datto Autotask to Cloud Group's cloud telephony, you bring your communication and your service data together. Your technicians see which client is calling before they pick up, can dial out straight from Autotask, and never have to log calls twice. You resolve requests faster and give every client a professional experience.

What does this integration deliver?

Client and ticket on every call

Incoming numbers are automatically matched to your Autotask accounts, so you instantly know who is calling and which ticket it relates to.

Dial from your PSA

Start calls directly from Autotask. No more retyping numbers and faster response to support requests.

Automatic ticket logging

Every conversation is logged against the right client or ticket, so your team always has a complete service overview.

Request this integration

Contact your account manager to activate Datto Autotask for your organization.

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