What is Freshservice?
Freshservice is a cloud-based IT service management platform (ITSM) that lets organisations centrally manage their service desk, incidents, changes and assets. It is used by IT teams that want to deliver support in a structured, ITIL-aligned way.
By connecting Freshservice to Cloud Group's cloud telephony you bring your phone system and your tickets together in one place. Your agents see who is calling before they pick up, can dial out straight from a ticket and no longer have to log calls by hand. This shortens handling time and gives every caller faster, better-informed support.
