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Lightspeed eCom
Software integration

Lightspeed eCom

Connect your Lightspeed eCom webshop to Cloud Group's cloud telephony and give your team context on every call.

What is Lightspeed eCom?

Lightspeed eCom is an e-commerce platform that lets businesses manage their webshop, products, orders and customer data. It is used by retailers who want to sell online and control their sales channels centrally.

By connecting Lightspeed eCom to Cloud Group's cloud telephony, you bring your communication and your webshop data together. Your staff immediately see which customer is calling and which order is involved, can dial out directly from the system and no longer need to log calls twice. This saves time on every customer query and lets you handle orders faster.

What does this integration deliver?

Customer and order in view instantly

Incoming numbers are matched with your Lightspeed eCom customers, so you know who is calling and which order is involved before you pick up.

One-click dialling

Start calls directly from a customer or order record. No retyping numbers and faster switching during busy moments.

Automatic call logging

Every conversation is logged against the right customer, so your team always has a complete view of the order and contact history.

Request this integration

Contact your account manager to activate Lightspeed eCom for your organization.

Schedule a call