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Mews
Software integration

Mews

Connect your Mews hotel PMS to Cloud Group's cloud telephony and give your front desk context on every guest call.

What is Mews?

Mews is a modern hotel property management system (PMS) that lets hotels manage reservations, check-ins, rooms and guests in one place. Hotels and accommodations use it to streamline their daily operations and guest experience.

By connecting Mews to Cloud Group's cloud telephony, you bring your telephony and your guest data together. Your front-desk staff see who is calling before they pick up, can dial out straight from Mews, and never have to log calls twice. You handle every guest enquiry faster and give each caller a welcoming, personal experience.

What does this integration deliver?

Guest recognised on every call

Incoming numbers are automatically matched to your Mews guests, so your front desk instantly knows who is calling and which reservation it relates to.

Dial from your PMS

Start calls directly from a guest or booking record in Mews. No more retyping numbers and faster service at the desk.

Automatic call logging

Every conversation is logged against the right guest, so your team always has a complete view of the contact and their booking history.

Request this integration

Contact your account manager to activate Mews for your organization.

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