What is SAP C4C?
SAP C4C, the SAP Sales & Service Cloud, is a CRM platform that lets organisations manage their sales and service processes. Teams track accounts, opportunities and service cases within a single integrated environment that connects seamlessly to the wider SAP suite.
By connecting SAP C4C to Cloud Group's Cloud telephony you bring your communication and your customer data together. Your staff see who is calling before they pick up, can dial out directly from SAP and no longer need to log calls by hand. This saves time on every customer contact and gives every caller a personal, professional experience.
