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Service Fusion
Software integration

Service Fusion

Connect your Service Fusion field service software to Cloud Group's Cloud telephony and give your dispatchers context on every call.

What is Service Fusion?

Service Fusion is field service software that lets companies manage their customers, jobs, scheduling and invoicing. It is used by service and installation businesses to streamline the whole path from request to completed job.

By connecting Service Fusion to Cloud Group's Cloud telephony you bring your communication and your customer data together. On an incoming call you immediately see which customer and which job it concerns, can dial out directly from the software and never need to log anything twice. This makes every customer contact smoother and lets you schedule jobs more efficiently.

What does this integration deliver?

Customer and job in view instantly

Incoming numbers are matched to your Service Fusion customers, so you immediately see the right account and any open jobs.

Click-to-call

Call customers and technicians straight from a record or work order, without retyping numbers.

Faster job scheduling

With the right customer details immediately at hand, you schedule and adjust jobs faster and give callers clarity right away.

Request this integration

Contact your account manager to activate Service Fusion for your organization.

Schedule a call