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TANSS
Software integration

TANSS

Connect your TANSS service management to Cloud Group's cloud telephony and give your IT team context on every call.

What is TANSS?

TANSS is a service and ticket management platform built specifically for IT service providers and managed service providers (MSPs). Teams manage tickets, customers, contracts and time entries in one place to streamline their support processes.

By connecting TANSS to Cloud Group's cloud telephony, you bring your support communication and your customer data together. Your technicians see who is calling before they pick up, can dial out straight from TANSS, and link calls to the right ticket immediately. This way you work more efficiently, log your hours reliably and give every customer faster support.

What does this integration deliver?

Customer context on every call

Incoming numbers are matched to your TANSS customers, so your technicians instantly see who is calling and which contracts or tickets are involved.

Click-to-call

Start calls directly from a customer or ticket record and help your customers faster without retyping numbers.

Calls on the ticket

Every call can be logged automatically against the right ticket, keeping your support history complete and billable.

Request this integration

Contact your account manager to activate TANSS for your organization.

Schedule a call