Connect Topdesk to your cloud telephony with a tailored setup and align the integration with the way your servicedesk works.
Topdesk is used to manage tickets, service processes and customer questions.
By connecting Topdesk to Cloud Group's cloud telephony with a tailored setup, you align telephony with the way your servicedesk works. The integration is reviewed per organisation based on the desired flow. This helps define which telephony actions are useful in Topdesk and where automation can support your team.
We review which telephony actions are useful within your Topdesk process.
The connection is designed around the way calls, tickets and follow-up are handled today.
Where technically possible, Cloud telephony can be linked to actions or processes in Topdesk.
Contact your account manager to activate Topdesk for your organization.
