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You obviously want to make the most of our equipment. So check out our training videos and additional documentation below.

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CloudCall Webphone IP Devices Chrome Plugin Cloud Mobile

Call History

The Call History tab shows past calls with these icons:

  • Outgoing — outgoing call you placed.
  • Incoming — incoming call you answered.
  • Missed (red) — incoming call you did not answer.
  • Already answered (gray) — incoming call that a colleague picked up before you.

Expand an entry to see the full call detail record: SIP Call ID, direction, date/time, ring time, talk time, total duration, flag status, activity timeline, and any recordings.

Click a number when idle to call back. Click a number during a call to get the same Blind Transfer / Attended Transfer / Conference dropdown as on the Contacts page.

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